Terms and Conditions

4D Privacy Policy and Cookies

This privacy policy details how 4D Data Centres Ltd (“4D”) uses and protects any information that you give 4D when you use this website.

4D is committed to ensuring that your privacy is protected and is a member of the ICO (Information Commissioners Office) as well as being ISO27001:2013 certified for information security. Should we ask you to provide certain information by which you can be identified while using this website, then you can be assured it will only be used in accordance with this privacy statement.

4D may change this policy from time to time by updating this page. This policy is effective from the 25th May 2018.

What we collect

We may collect the following information when submitting an enquiry through the website, registering for our updates, or requesting a quote for our services.

  • Name, company and job title
  • Contact information including phone numbers and email addresses
  • Demographic information such as postcodes, preferences and interests
  • Information relevant to the provision of services
  • Other information relevant to customer surveys and offers

What we do with this information

We require this information to understand your needs, services requirements and provide you with a better service. In particular, we may use the information submitted for the following reasons:

  • Internal record keeping
  • To improve our products and services
  • Preparation of quotes and proposals for 4D services
  • With your permission, we may occasionally send promotional emails to the address provided about new products, special offers and other information which we think you may find beneficial
  • Occasionally, we may also use information submitted to contact you for market research purposes. We may contact you by email, phone or mail. We may also use the information to customize the website according to your interests or preferences.

Security of information

4D is committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial processes to ensure the safeguarding and security of information submitted.

These processes and controls are part of our information security management system which is audited annually as part of our ISO 27001:2013 certification.

How we use cookies

A cookie is a small file which asks permissions to be placed on your device. Once agreed, the file is added and the cookie helps to analyse web traffic, or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual and personalise your experience of the website or application.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web traffic and improve our website. We only use this information for statistical analysis purposes, and once used data is removed from systems.

Cookies help us to provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie gives us no access to your computer or any other information about you other than information which you choose to directly share with us.

You can choose to accept, decline or modify cookies that you use. Most web browsers will automatically accept cookies, but you can change your browser settings to decline cookies by default. However, by declining cookies by default you may not be able to take full advantage of our website.

Google Tracking Cookies

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on our website as well as the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting https://tools.google.com/dlpage/gaoptout

Site Heatmaps

Site heat maps provide a website user behaviour tool that allows us to view how users are moving around our website, content that is of interest and to optimise our website experience along with the content placement within the website. The heatmap service only collects the data required to improve the website experience and doesn’t gather any more data than is needed. All data is collected anonymously and the heatmap service is provided by Hotjar – you can read more about the HotJar privacy policy here.

Site Widgets

Site widgets are provided by third parties to improve the functionality and experience of our website. Tools such as surveys, contact forms, live chat and social media buttons may be provided through a site widget. When using these widgets there may be some personally identifiable information supplied that can be used to contact or identify you. If this is information is shared with 4D then it will be protected under our existing data protection controls and this privacy policy. Some website widgets are provided by our partner, GetSiteControl, whose privacy policy you can review here. The live chat feature on our website is provided by our partner, Drift, and you can review their privacy policy here

Site Forms

We may utilise third party data collection, or form, tools in order to improve the data collection experience through the website. Personal information submitted through third party site forms will be protected under our existing data protection controls and this privacy policy. Some information may be shared with the third party site form provider. Our site form partner is provided by TypeForm and you can review their privacy policy here.

How we use IP addresses

4D uses third parties to provide information about visitors to our websites. When you visit our websites we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation the IP address is registered with but not individuals. In some cases, such as a single person company, it may be possible to identify personal data from publicly available ICANN data.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links to leave our website we have no control over the other website.

As such, we are not responsible for the protection and privacy of any information which you provide while visiting other websites. Those websites are not governed by this privacy policy.

Downloads and Media Files

Any downloadable content (files, documents and media) made available on this website is provided to users at their own risk. While we take all reasonable precautions to ensure only genuine downloads are available, users are advised to verify their authenticity and security with third-party anti-virus software or similar.

We accept no responsibility for third party downloads and downloads provided by an external third party website. We advise users to also verify their authenticity by using appropriate, and up to date, anti-virus software or similar.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • When completing a form on the website we will ask you to confirm the company you work for and job title. By collecting this information, we are deeming that you have a legitimate interest in our services. We may contact you in the future with promotional offers, newsletters and related content on the email, phone or mail address submitted
  • We will ask you to perform a “double opt-in” when inputting any email addresses in order to verify that it is a legitimate address
  • If you do not wish to receive these messages please contact marketing@4d-dc.com to unsubscribe or click the “Unsubscribe” link in the footer of any email

You may also request details of personal information which we hold about you under the “Right to be Informed” within the General Data Protection Regulation (“GDPR”). If you would like details of the information held on you please raise a request by emailing marketing@4d-dc.com or writing to us at 4D Surrey, Sirius 2, 122 Oyster Lane, Byfleet, Surrey KT14 7JU.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible on the above addresses. We will correct any information found to be incorrect without delay.

Email Mailing List & Marketing Messages

We operate an email mailing list, which is used to inform subscribers about products, servers, news we have published, and content that we feel would be of interest. Users can subscribe through an automated online process where explicit consent will be requested. Users may also be subscribed to our mailing lists when downloading content from our website to which we feel there is a legitimate interest, and when contracting for our services any supplied email addresses may also be added to our email mailing lists under legitimate interest.

Subscriber personal details are collected, processed and stored in accordance with information security best practices and GDPR. Subscribers can unsubscribe at any time through an automated process by clicking on the “Unsubscribe” link in the footer of any email marketing message, if not available subscribers can also unsubscribe by emailing marketing@4d-dc.com.

Email marketing messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics, IP addresses, and already stored subscriber data.

Our email marketing service provider is CommuniGator and you can review their privacy policy here.